Many people don't realise that their workplace benefits may include therapy and counselling services through insurance providers like BUPA and AXA. As a therapist based in North Berwick, I often work with clients who use their insurance to access therapy, and I've noticed there can be some confusion about how to navigate this process. Today, I'd like to share some straightforward guidance on using your workplace insurance for mental health support.

Understanding Your Insurance Coverage

The first step is to understand exactly what your policy covers. Most workplace insurance schemes will cover a certain number of therapy sessions, but there may be specific requirements or limitations. Log into your insurance portal or call their customer service line to check:

• How many sessions you're entitled to
• Whether you need a GP referral first
• If there are any restrictions on the type of therapy
• Whether there's an excess payment required

The Authorisation Process

Before starting therapy, you'll usually need to get authorisation from your insurance provider. This typically involves:

• Contacting your insurer to open a claim
• Getting an authorisation code or reference number
• Finding a therapist who's registered with your insurance provider

Most insurers will have a directory of approved therapists, or you can ask therapists directly if they work with your insurance company.

Finding the Right Therapist

While insurance can make therapy more accessible, it's still important to find the right therapist for you. When looking through your insurer's directory, consider:

• Their specialisation and experience
• Their location or whether they offer online sessions
• Their availability and whether it suits your schedule

Remember, you can usually request a brief call with a therapist before committing to see if you feel comfortable with them.

Making the Most of Insured Sessions

Insurance often covers a limited number of sessions, so it's helpful to approach therapy with this in mind. Be open with your therapist about your coverage limits so they can help you develop a focused treatment plan that makes the most of your available sessions.

If you're considering using your workplace insurance for therapy, I hope this information helps you navigate the process more easily. Therapy can be a valuable resource for supporting your mental health, and insurance coverage can make it more accessible. As someone who regularly works with clients through BUPA, AXA and other insurance providers, I understand the system and can help guide you through it. If you'd like to check if I'm registered with your provider or have any questions about the process, please get in touch today. I'm here to help make accessing the support you need as straightforward as possible.